Terms & Conditions
Catch ups/missed lessons :
Please note we have a strict no refund and no reschedule policy. Please note : Reschedules are not possible for holidays or getaways. We run lessons only 40 weeks of the year, but horses need to be fed 52 weeks of the year. If your child is sick and cannot attend a lesson, and we are made aware on the day of the lesson - we are able to organise a catch up if a medical certificate is provided. Catch up lessons will be provided in existing lessons only, regardless of whether the lesson was a private or group.
Thanks for your understanding.
All GCEC Member riders are required to wear our uniform. Our uniform includes a GCEC Polo, riding pants, boots, chaps & gloves. Members must also purchase their own helmet, fitted appropriately for safety. Riders under 18 years, and those who partake in Jumping Lessons must also have their own Level 1 Body Protector.
We have an on-site equestrian gear boutique, where members can purchase their uniform & be fitted appropriately for safety by our experienced staff and coaches.
Wet/inclement weather :
At GCEC, our facilities are unrivalled on the Gold Coast. We are lucky to house an Olympic sized dressage arena, meaning that in the event of wet weather, all lessons will still run. In the event that the weather is unsafe to operate, riders will be made aware in advance via phone or text. If GCEC has to cancel lessons due to inclement weather, riders will be provided a catch up lesson as organised by GCEC. For trail rides, if our trial is too unsafe to be used due to the rain, riders will be substituted with a 1 hour private lesson undercover with one of our experienced coaches. Please note : refunds will not be provided in these circumstances.
Private Lessons :
Please note carefully that the private lessons we offer at GCEC have a1-2 rider capacity. Pricing listed is per rider. Meaning that often a second rider of similar level will ride in the same lesson if a private lesson has been booked. Private lessons with 2 riders actually allow riders to progress more quickly through observing corrections on another person. This also gives our riders the opportunity to make new friends and form connections through riding, and prepares riders for a group setting ! If you do not wish to have another rider in your private lesson, please advise our staff and you will be required to pay both spots to secure a 1 on 1 lesson.
We consider respect to be paramount at GCEC. Our coaches and staff are required to maintain professionalism and respect to clients at all times. In turn, we expect the same from all riders and clients. Equally, we welcome all feedback from riders openly and are always looking for ways we can improve the experiences we offer. Any disrespectful treatment of our horses, other riders or coaches will result in the request that you leave the premises. Thank you!